We have upgraded !!!

We have recently upgraded the CROCS India store to a new user interface inline with our global approach.


Apart from the multiple visual changes we have also made changes to our systems. As a result of which some of you (our most trusted and loyal customers) may face some issues (New user creation, password reset, re-entering of the address information etc.). We have tried to answer a few of them below. We will keep updating these as we get feedback from you.


This site is still a work in progress, we appreciate and thank you for being supportive of our newest endeavour.


We would be glad for any feedback that you may have to offer, we promise to work towards making your shopping experience rewarding. You can write to us at support@shopcrocs.in


- Team Shopcrocs



I am unable to login using my old credentials.


Please try resetting the password by visiting this URL https://www.shopcrocs.in/customer/account/forgotpassword/




I tried resetting the password but I did not get any email for resetting the same.


Here is what you can do


  1. Please check in your SPAM & JUNK folders for the password reset email and follow the instructions shared.
  2. Its possible that during the transition to the new platform your email id was missed, we apologise and would request you to create your account again.
  3. Incase you are still facing issues, do write us on support@shopcrocs.in and we would help create the account for you.


I placed my order before 01st Aug 2018 and unable to find the status on the same.


For order(s) starting with 100XXXXX. You can check the order status by using your old credentials on this http://old.shopcrocs.in/order-otherfindorder/, For order(s) starting with 161XXXXXX, please check https://www.shopcrocs.in/track-order



I have an issue with the product delivered and would like to process a return for the same.


For order id’s starting with 100XXXXX, please visit this http://old.shopcrocs.in/return For order(s) starting with 161XXXXXX please raise the request from https://www.shopcrocs.in/amasty_rma/guest/login/